Security friction puts Fintech loyalty at risk

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Based on a survey of 800 U.S. consumers, the Fastly Fintech Consumer Report explores attitudes toward automated threats, AI-driven security, and security friction. The findings reveal how consumers hold digital-only apps to a different standard than traditional banks.

Key insights from the study include:

  • Why consumers are 25% more likely to switch after repeated wrongful blocks at a digital-only app

  • See how 24% of consumers trust traditional banks with AI versus 6% for digital-only apps

  • Learn why 72% would switch providers over agentic AI fraud protection gaps

  • Understand why 32% fear under-protection versus 11% fearing over-blocking

Download the report for the full results

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